Exceeding Visitor Expectations
Thursday 19 October 9.30am – 5.15pm
The National Brewery Centre, Burton upon Trent DE14 1NG
Due to the popularity of our customer service event in February we are delighted to announce that we will be hosting a full day of the Exceeding Visitor Expectations workshop.
This is a one-day customer service course designed specifically for visitor attraction front-line staff that combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes.
Participants will discover everything they need to know about being an ambassador for your attraction and delivering great service to your visitors.
The course features a variety of activities and quizzes, and is supported by a participant guide that can be taken away and used as a customer service resource. It is brimming full of practical tips and learning point reminders on how to make your visitors feel really special.
Those successfully completing the training receive Welcome to Excellence and VisitEngland pin badges, and an attendance certificate.
Exceeding Visitor Expectations meets national standards for customer service delivery and there is an option for your staff to gain a City and Guilds Level 2 Award through taking a multiple choice assessment paper at the end of the training day.
Participants learn about:
Creating great visitor experiences
- Working with colleagues to deliver world-class service to all your visitors
Identifying, meeting and exceeding visitor expectations
- Understanding your visitors and creating memorable experiences
Delivering high quality service
- Making a great first and lasting impression
Connecting with visitors
- Communicating successfully and understanding visitor needs
Engaging and inspiring visitors
- Going the extra mile and bringing your attraction to life
Resolving challenging situations
- Using visitor feedback positively and service recovery
Promoting your attraction
- Acting as an ambassador and encouraging repeat business
Planning for success
- Staying ahead of the competition
**Information extracted from the Exceeding Visitor Expectation Course Leaflet
Please note places are limited and this will be the only opportunity to attend in this financial year.
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