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Welcoming All Customers

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By West Midlands Museum and Art Gallery / Posted on Thursday 7th November 2019

Welcoming All Customers is a brand new one day course, delivered by Tourism South East, packed with practical advice to allow your organisation to attract and delight all customers.

5 December – Welcoming All Customers
9.15am-4.15pm, Shrewsbury Museum and Art Gallery, The Square SY1 1LH

Designed to boost the confidence of staff/volunteers in anticipating and meeting the needs of disabled customers and looks at how small changes and a positive attitude can make all the difference.  The content is designed to be delivered in a participative way with a variety of activities, exercises and discussion sessions.

This course will help you to:

  • Anticipate and whenever possible meet the access needs of all your customers
  • Understand the range of accessibility requirements
  • Meet legal obligations under the Equality Act 2010
  • Ensure your workplace is inclusive and welcoming
  • Present information in ways that can reach customers with a range of different needs, expectations and levels of understanding
  • Make visits to your workplace a great experience for everyone

Lunch and refreshments will be provided.

Click here to book

Priority will be given to staff/volunteers from non-NPO West Midlands museums which are Accredited or officially Working Towards Accreditation.  Maximum of two delegates per museum.

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