Coffee and Chatter: Practical Business Planning programme
Grab your morning cuppa…
Join the WMMD team and our guests Tonia Collett and Jenni Waugh.
WMMD has commissioned Tonia and Jenni to deliver our Practical Business Planning programme. This is an opportunity to find out more about the programme and how it will support four small to mid-size museums to develop their skills in line with the requirements of the Accreditation Scheme.
Details about the programme will be announced week commencing 22 May.
Coffee and Chatter is also the perfect opportunity to share what’s happening at your museum, exchange ideas with colleagues across the region and hear about the latest sector guidance and news.
10.30am-11.30am
Zoom details:
https://zoom.us/j/99254865285?pwd=R2xiUlUzOFdWMGJFQXpyL0E4cHpNQT09
Meeting ID: 992 5486 5285
Password: 579046
Coffee and Chatter will be auto-captioned.
Rethinking Cataloguing
In this bitesize session Collections Trust will introduce the latest version of the Spectrum Cataloguing procedure. This procedure has been updated following extensive consultation during spring/summer 2022, alongside Use of collections, to encourage a more inclusive approach.
Using the new procedure as the framework for the session we will discuss; ethical principles for cataloguing, accountability, access and users, the importance of transparency and recording past practice.
Attendees will learn:
- How to understand and apply the Spectrum Cataloguing procedure
- What changes have been made to the Cataloguing procedure and why
- How to take a critical approach to cataloguing, to make it a more open, ongoing process
- How to think about internal and external users.
- Where to find more information and guidance
Before the session attendees should:
- Think about your organisation’s approach to cataloguing, in the context of this revised procedure.
- Familiarise yourself with your organisation’s documentation policy and Cataloguing procedure. You might also find it useful to have these available to refer to during the session.
- Please ensure you have a working microphone to ensure you can participate in discussions.
Maximum two delegates per organisation. Priority will be given to delegates from museums taking part in WMMD’s Revealing Hidden Histories 23/24 programme. Museums based in East Midlands can book their place here
This session will be auto captioned through Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
Rethinking Cataloguing
Thursday 13 July, 10am-12noon
Online
Welcoming Everyone
The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.
The session will explore:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Welcoming Everyone
Thursday 28 September, 10am-12noon
Zoom
Exceeding Visitor Expectations
The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.
Exceeding Visitor Expectations will help participants to:
- Identify what your attraction and the area where you work has to offer
- Understand who your visitors are and what they need and expect
- Meet, manage and, whenever possible, exceed visitor expectations
- Welcome visitors from all sections of the community and provide an accessible service
- Communicate successfully with visitors
- Use product/ destination knowledge to provide information and advice in an inspiring way
- Deal effectively with challenging situations
- Act as an ambassador for your attraction and local area
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Exceeding Visitor Expectations
Monday 18 September, 10am-12noon
Zoom
Welcoming Everyone
The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.
The session will explore:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Welcoming Everyone
Monday 10 July, 10am-12noon
Zoom
Exceeding Visitor Expectations
The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.
Exceeding Visitor Expectations will help participants to:
- Identify what your attraction and the area where you work has to offer
- Understand who your visitors are and what they need and expect
- Meet, manage and, whenever possible, exceed visitor expectations
- Welcome visitors from all sections of the community and provide an accessible service
- Communicate successfully with visitors
- Use product/ destination knowledge to provide information and advice in an inspiring way
- Deal effectively with challenging situations
- Act as an ambassador for your attraction and local area
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Exceeding Expectations
Thursday 6 July, 10am-12noon
Zoom
From Couch to Accreditation: get ready for your museum’s return
This practical workshop will provide an overview of the 2018 Museum Accreditation Standard and is ideal to help you get ready for your Accreditation application, whether you’re preparing your return, your first application or seeking to refresh your knowledge of the Scheme.
You’ll gain an overview of the 2018 standard, the online application system and accompanying guidance documents. The workshop is also peppered with practical exercises that will help you plan.
The workshop will be delivered in two parts (morning and afternoon session) with sufficient breaks to allow you to step away from your computer screens.
About Jennie Crawford
Jennie is the Midlands Accreditation Advisor for 23/24. She has extensive knowledge of the museum Accreditation standard having worked as an Accreditation Adviser with ACE (2011-15) and MDNW (2018-22).
Maximum two delegates per organisation. This is for all museums in the East and West Midlands which are Accredited or officially Working Towards Accreditation.
Museums in the East Midlands can book their place here.
The webinar will be auto captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link prior to the event. The email will be sent to the email address used for booking. If you have not received an email by the day before the event please contact us.
From Couch to Accreditation: get ready for your museum’s return
Friday 23 June, 10am-12noon and 1.30pm-3.30pm
Online
If you can’t see the booking button, this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Preservation of Photographic Materials Session: Photographic Processes and their Problems
This event from the Photographic Collection Network (a Subject Specialist Network) is looking at different types of photographs that can be found in museum or archive collection and what preservation problems may occur.
Find out more and book Preservation of Photographic Materials
Preservation of Photographic Materials Session: Photographic Processes and their Problems
Tuesday 16 May, 1pm-2.45pm
Online
Display Cases Available
Hereford Museum and Gallery is planning a major refurbishment over the next few years. As such, it is looking to disperse and re-house the existing display cases and exhibition equipment. Many items have already been allocated within Herefordshire, the remaining items for re-housing can be seen in this file.
The dismantling and removal of the case/s would be down to the acquiring institution.
Please email HerefordMuseums@herefordshire.gov.uk to book to view the cases, and for any further information.
They will be allocated on a first come first serve basis. The deadline for firm acceptance is 30 June 2023.
They will then become available for removal around late August/September 2023.
How To Create an Audience Development Plan
Join this session from The Audience Agency for a walk through a no-nonsense process for creating an audience development plan which you can put into practice straight away to help you successfully retain audiences and reach new ones.
Find out more and book How to Create an Audience Development Plan
