Creating Family Friendly Interactions

This training session from Kids in Museums is designed to support Front of House (FOH) staff and volunteers to create family friendly interactions with visitors.

During the training, delegates will:

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.

The presentation for this event will be live captioned through StageText and MyClearText. If you would benefit from live captioning in break out room activities or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team​​​​​​​ as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

Creating Family Friendly Interactions
Tuesday 11 October, 10am-12.30pm
Online

If the booking button isn’t visible this training session is fully booked. Please email wmmd@ironbridge.og.uk to join the waiting list.

Welcoming Everyone

A Welcome to Excellence session on how to offer exceptional and inclusive customer service.

The session is aimed at staff and volunteers and will look at:

Pre-course activity will be sent to delegates in advance.

Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. Places are limited, no more than two delegates per museum.

The webinar will be live captioned through StageText and MyClearText.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email one hour before the event please contact us.

If you can’t see the booking button this event is fully booked. Please email wmmd@ironbridge.org.uk to go on the waiting list.

Welcoming Everyone
Thursday 9 June, 10am-12noon
Online

Getting to Know You: Understanding Museum Audiences

Visitor data and insight is a vital tool for museums that want to remain relevant and solvent – but ensuring it is collected and applied in a meaningful way is crucial.

This one-day conference from Museums Association will look at the latest approaches to visitor insight and share the methods that museums across the sector are using to connect with new and existing audiences. It will examine the role such data has in helping museums contribute to bigger agendas, from the climate crisis to decolonisation and anti-racism work. And it will share insights from funders about how impactful visitor research can make or break applications.

Find out more and book for Getting to Know You: Understanding Museum Audiences.

Getting to Know You: Understanding Museum Audiences
Thursday 28 April, 11am-4pm
Online

Coffee and Chatter

Hear about the THREADS project which engaged with new and underserved communities.

Your networking opportunity

Join the WMMD team at 10.30am for a half hour of Coffee and Chatter.

It’s your chance to share what’s happening at your museum, learn what your colleagues across the sector are doing in their heritage organisations, ask the WMMD team for advice and hear about the latest sector guidance and news.

Grab your morning cuppa, exchange ideas and catch up with some friendly faces.

We will be joined by Tara Johnston-Comerford and Emma Gibbons from Royal Shakespeare Company (RSC) talking about the THREADS project, funded by the National Lottery Heritage Fund.

THREADS’ primary objective was to engage new and underserved communities in the RSC’s costume-making heritage. They targeted new audiences; children, young people and families; people with mental and physical disabilities; people from the global majority, and people from working class and non-working backgrounds. Tara and Emma will share their successes and learnings, reflecting on how what they have learnt through delivering such a programme during a pandemic can inform the work they continue to do.

Zoom details:

https://zoom.us/j/99254865285?pwd=R2xiUlUzOFdWMGJFQXpyL0E4cHpNQT09

Meeting ID: 992 5486 5285
Password: 579046

Coffee and Chatter will be auto-captioned.

Playscapes – Lunch and Learn

In this session, Sarah Shaw (Director of Museum Tales Ltd and museum family champion), will provide top tips on producing playscapes for your museum, gallery, heritage site or cultural venue.

From outdoor playgrounds to loose parts play, she’ll be covering it all in just 30 minutes.

Book Playscapes Lunch and Learn

Playscapes – Lunch and Learn
Thursday 3 March, 12noon-12.30pm
Online

Using Audience Finder Data Tools in Funding Strategies

A practical guide on applying your audience insights from the Audience Finder Data Tools to business planning and funding strategies.

It is essential that cultural organisations are able to effectively use audience insights to position business plans and build a case for support. With data backing you up, you can better share the impact, build your organisational narrative and create targets for the future.

This session will look at how to collect and analyse audience data in the Audience Finder Data Tools and then apply it to business planning and funding strategies. There will be tips on using different types of data sources from within Audience Finder Data Tools and practical guidance for you to apply within your own organisation.

Find out more about the webinar.

Strategic Interpretative Planning for Engaging Exhibitions (part 2)

This  online, interactive workshop from REG is spread over two sessions on Friday 26 November and Friday 3 December. It will provide participants with the tools and resources to develop an effective and layered interpretative strategy, to guide the development of their visitor experience.  It will consider the range of interpretative approaches available, storytelling, audience focussed interpretation, structures for interpretative planning, and how to develop an interpretation strategy.

Find out more and book

Strategic Interpretative Planning for Engaging Exhibitions
Friday 26 November and Friday 3 December, 10.30am-1.30pm
Online

Strategic Interpretative Planning for Engaging Exhibitions (part 1)

This  online, interactive workshop from REG is spread over two sessions on Friday 26 November and Friday 3 December. It will provide participants with the tools and resources to develop an effective and layered interpretative strategy, to guide the development of their visitor experience.  It will consider the range of interpretative approaches available, storytelling, audience focussed interpretation, structures for interpretative planning, and how to develop an interpretation strategy.

Find out more and book

Strategic Interpretative Planning for Engaging Exhibitions
Friday 26 November and Friday 3 December, 10.30am-1.30pm
Online

Economics of Touring Exhibitions (part 2)

This online workshop from Touring Exhibitions Group (TEG) is spread over two sessions on Monday 15 and Monday 22 November. It explores the economic and partnership models that venues can employ to tour nationally, drawing from case studies and examples of good practice. It considers the range of ways to structure a touring programme, how to approach building a consortia of venues to work with, budgeting, fundraising and sustainable touring.

Find out more and book

Economics of Touring Exhibitions

Monday 15 and Monday 22 November, 9am-12noon
Online

Economics of Touring Exhibitions (part1)

This online workshop from Touring Exhibitions Group (TEG) is spread over two sessions on Monday 15 and Monday 22 November. It explores the economic and partnership models that venues can employ to tour nationally, drawing from case studies and examples of good practice. It considers the range of ways to structure a touring programme, how to approach building a consortia of venues to work with, budgeting, fundraising and sustainable touring.

Find out more and book

Economics of Touring Exhibitions

Monday 15 and Monday 22 November, 9am-12noon
Online