Marketing Your Museum to Schools
This event is aimed at museum staff and volunteers who are new to communicating with schools or who want to promote or adapt the education offer they have more successfully. The event will be facilitated by Mary Sibson, Creative Learning Officer for Creative Learning Services.
Gain tips on effective ways to:
- Find out exactly what schools want
- Promote and market the offer you have
- Gather feedback to inform your practise going forward
Who should attend?
Staff and volunteers who are involved in their museum schools offer.
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
Access Information
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Marketing Your Museum to Schools
Wednesday 2 August, 10am-12noon
Online
Introduction to the National Curriculum
Are you new to Heritage Learning or trying to develop a relevant learning offer that schools will want to book?
Without a background in education or teaching it is sometimes difficult to understand how the National Curriculum works and how you can build a learning offer that is relevant to it. This session will offer a whistle stop tour of the National Curriculum and the opportunities and challenges it presents for museums/ historical sites.
It will also give you time to consider ways in which your museums/ historical sites can deliver learning outcomes across different areas of the curriculum.
By the end of the session, delegates will:
Have an understanding of the National Curriculum
Be able to link this to a museum setting
Have an understanding of learning outcomes
Have met other members of the network at a similar position
The event will be facilitated by Mary Sibson, Creative Learning Officer for Creative Learning Services.
Who should attend?
This training is aimed at museum staff and volunteers working with schools.
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The workshop will include a presentation, polls, and break out room activity. This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
Please note this event is a repeat of the event scheduled for 4 July due to a high level of interest.
Introduction to the National Curriculum
Thursday 17 August, 10am-12noon
Online
If you can’t see the booking button, the event is fully booked. Please email wmmd@ironbridge.org.uk to join the waiting list.
Brave Conversations: For Museum Managers
Do you find that what you say is sometimes misinterpreted by others, or people don’t do what you’ve asked them to?
Maybe you shy away from giving difficult feedback or having conversations that might provoke a negative response?
Perhaps you sometimes wonder why you bothered having the conversation in the first place?
This full day, in person interactive workshop is designed to help managers to develop their communication skills to feel more confident at handling difficult conversations effectively to achieve positive outcomes.
At the end of the workshop you will be able to:
- Use a variety of approaches to help you deliver difficult messages to people with a focus on a win-win outcome
- Recognise how to prevent difficult conversations from escalating
- Explain the skills and behaviours required to manage emotional conversations
- Demonstrate increased self-awareness and use this knowledge to build positive working relationships
This workshop is delivered by ted Learning in partnership with Museum Development East Midlands and West Midlands Museum Development.
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the East and West Midlands which are Accredited or officially Working Towards Accreditation. Museums based in East Midlands can book their place here
Dietary requirements
Lunch and refreshments will be provided. Please let us know any allergies or dietary requirements on the booking form when you book your place.
Accessibility
The workshop will be held in the Grand Jury Room at the National Justice Museum. You can download their access statement here and details of their corporate hire access can be found on pages 19-20.
If you would benefit from access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
Brave Conversations: For Museum Managers
Tuesday 18 July, 10am-4pm
National Justice Museum, Nottingham NG1 1HN
If you can’t see the booking button this event is fully booked, to join the waiting list please email wwmd@ironbridge.org.uk
Coffee and Chatter: Practical Business Planning programme
Grab your morning cuppa…
Join the WMMD team and our guests Tonia Collett and Jenni Waugh.
WMMD has commissioned Tonia and Jenni to deliver our Practical Business Planning programme. This is an opportunity to find out more about the programme and how it will support four small to mid-size museums to develop their skills in line with the requirements of the Accreditation Scheme.
Details about the programme will be announced week commencing 22 May.
Coffee and Chatter is also the perfect opportunity to share what’s happening at your museum, exchange ideas with colleagues across the region and hear about the latest sector guidance and news.
10.30am-11.30am
Zoom details:
https://zoom.us/j/99254865285?pwd=R2xiUlUzOFdWMGJFQXpyL0E4cHpNQT09
Meeting ID: 992 5486 5285
Password: 579046
Coffee and Chatter will be auto-captioned.
Rethinking Cataloguing
In this bitesize session Collections Trust will introduce the latest version of the Spectrum Cataloguing procedure. This procedure has been updated following extensive consultation during spring/summer 2022, alongside Use of collections, to encourage a more inclusive approach.
Using the new procedure as the framework for the session we will discuss; ethical principles for cataloguing, accountability, access and users, the importance of transparency and recording past practice.
Attendees will learn:
- How to understand and apply the Spectrum Cataloguing procedure
- What changes have been made to the Cataloguing procedure and why
- How to take a critical approach to cataloguing, to make it a more open, ongoing process
- How to think about internal and external users.
- Where to find more information and guidance
Before the session attendees should:
- Think about your organisation’s approach to cataloguing, in the context of this revised procedure.
- Familiarise yourself with your organisation’s documentation policy and Cataloguing procedure. You might also find it useful to have these available to refer to during the session.
- Please ensure you have a working microphone to ensure you can participate in discussions.
Maximum two delegates per organisation. Priority will be given to delegates from museums taking part in WMMD’s Revealing Hidden Histories 23/24 programme. Museums based in East Midlands can book their place here
This session will be auto captioned through Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
Rethinking Cataloguing
Thursday 13 July, 10am-12noon
Online
Welcoming Everyone
The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.
The session will explore:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Welcoming Everyone
Thursday 28 September, 10am-12noon
Zoom
Exceeding Visitor Expectations
The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.
Exceeding Visitor Expectations will help participants to:
- Identify what your attraction and the area where you work has to offer
- Understand who your visitors are and what they need and expect
- Meet, manage and, whenever possible, exceed visitor expectations
- Welcome visitors from all sections of the community and provide an accessible service
- Communicate successfully with visitors
- Use product/ destination knowledge to provide information and advice in an inspiring way
- Deal effectively with challenging situations
- Act as an ambassador for your attraction and local area
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Exceeding Visitor Expectations
Monday 18 September, 10am-12noon
Zoom
Welcoming Everyone
The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.
The session will explore:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Welcoming Everyone
Monday 10 July, 10am-12noon
Zoom
Exceeding Visitor Expectations
The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.
Exceeding Visitor Expectations will help participants to:
- Identify what your attraction and the area where you work has to offer
- Understand who your visitors are and what they need and expect
- Meet, manage and, whenever possible, exceed visitor expectations
- Welcome visitors from all sections of the community and provide an accessible service
- Communicate successfully with visitors
- Use product/ destination knowledge to provide information and advice in an inspiring way
- Deal effectively with challenging situations
- Act as an ambassador for your attraction and local area
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Exceeding Expectations
Thursday 6 July, 10am-12noon
Zoom
From Couch to Accreditation: get ready for your museum’s return
This practical workshop will provide an overview of the 2018 Museum Accreditation Standard and is ideal to help you get ready for your Accreditation application, whether you’re preparing your return, your first application or seeking to refresh your knowledge of the Scheme.
You’ll gain an overview of the 2018 standard, the online application system and accompanying guidance documents. The workshop is also peppered with practical exercises that will help you plan.
The workshop will be delivered in two parts (morning and afternoon session) with sufficient breaks to allow you to step away from your computer screens.
About Jennie Crawford
Jennie is the Midlands Accreditation Advisor for 23/24. She has extensive knowledge of the museum Accreditation standard having worked as an Accreditation Adviser with ACE (2011-15) and MDNW (2018-22).
Maximum two delegates per organisation. This is for all museums in the East and West Midlands which are Accredited or officially Working Towards Accreditation.
Museums in the East Midlands can book their place here.
The webinar will be auto captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link prior to the event. The email will be sent to the email address used for booking. If you have not received an email by the day before the event please contact us.
From Couch to Accreditation: get ready for your museum’s return
Friday 23 June, 10am-12noon and 1.30pm-3.30pm
Online
If you can’t see the booking button, this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
