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Welcoming Everyone

The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.

The session will explore:

Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here 

This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk

Welcoming Everyone
Thursday 28 September, 10am-12noon
Zoom

Exceeding Visitor Expectations

The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.

Exceeding Visitor Expectations will help participants to:

Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here

This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk

Exceeding Visitor Expectations
Monday 18 September, 10am-12noon
Zoom

Welcoming Everyone

The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.

The session will explore:

Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here 

This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk

Welcoming Everyone
Monday 10 July, 10am-12noon
Zoom

Exceeding Visitor Expectations

The Exceeding Visitor Expectations course, delivered by Tourism South East, has been designed specifically for visitor attractions. It combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to help staff and volunteers avoid the pitfalls of customer service. This short online course is suitable for staff and volunteers engaging with visitors.

Exceeding Visitor Expectations will help participants to:

Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk

Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here

This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk

Exceeding Expectations
Thursday 6 July, 10am-12noon
Zoom

From Couch to Accreditation: get ready for your museum’s return

This practical workshop will provide an overview of the 2018 Museum Accreditation Standard and is ideal to help you get ready for your Accreditation application, whether you’re preparing your return, your first application or seeking to refresh your knowledge of the Scheme.

You’ll gain an overview of the 2018 standard, the online application system and accompanying guidance documents. The workshop is also peppered with practical exercises that will help you plan.

The workshop will be delivered in two parts (morning and afternoon session) with sufficient breaks to allow you to step away from your computer screens.

About Jennie Crawford

Jennie is the Midlands Accreditation Advisor for 23/24. She has extensive knowledge of the museum Accreditation standard having worked as an Accreditation Adviser with ACE (2011-15) and MDNW (2018-22).

Maximum two delegates per organisation. This is for all museums in the East and West Midlands which are Accredited or officially Working Towards Accreditation.

Museums in the East Midlands can book their place here.

The webinar will be auto captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link prior to the event. The email will be sent to the email address used for booking. If you have not received an email by the day before the event please contact us.

From Couch to Accreditation: get ready for your museum’s return
Friday 23 June, 10am-12noon and 1.30pm-3.30pm
Online

If you can’t see the booking button, this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk

Inventory and Documentation Planning

This is the fourth of seven workshops delivered by West Midlands Museum Development (WMMD) in partnership with Museum Development East Midlands and Collections Trust to support you in ensuring that your collections documentation is well managed.

This session will explore the potential steps and considerations involved when undertaking an inventory project, using the Spectrum 5.1 Inventory procedure as a framework.

What is the difference between the Inventory and Audit procedures? What information do you need to meet the requirements for the Inventory procedure? How can you create a realistic documentation plan to address inventory projects?

By the end of the session, delegates will:

Before the session:
Think about how you do things in your museum, referring to your in-house procedural manual if you have access to it. You might also find it useful to have it with you to refer to during the session.

Maximum two delegates per organisation. 

This event will be auto-captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button the event is fully booked. If you would like to join the waiting list please mailto:wmmd@ironbridge.org.uk

Inventory and Documentation Planning
Thursday 12 October, 10am-12noon
Online

Location and Movement Control 

This is the third of seven workshops delivered by West Midlands Museum Development (WMMD) in partnership with Museum Development East Midlands and Collections Trust to support you in ensuring that your collections documentation is well managed.

In this session we will focus on the Spectrum procedures and processes involved in recording and managing the location and movement of objects. This includes systematic record-keeping, accountability, preparation, and maintenance of location information.

By the end of the session, delegates will:

Before the session:
Think about how you do things in your museum, referring to your relevant policy and procedures if you have access to them. You might also find it useful to have it with you to refer to during the session

Maximum two delegates per organisation. 

This event will be auto-captioned through Zoom. If you would benefit from any other form of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If you can’t see the booking button the course is fully booked. If you would like to join the waiting list please email wmmd@ironbridge.org.uk

Location and Movement Control
Thursday 14 September, 10am-12noon
Online

Coffee and Chatter

Grab your morning cuppa…

Join the WMMD team as we introduce our Accreditation Advisor for 2023/24, Jennie Crawford.

Jennie will facilitate and deliver Accreditation events for Museum Development East Midlands and West Midlands Museum Development. She will be your first point of contact to answer Accreditation queries, whether you want help with your Accreditation return or you’re just wanting to know more about the Accreditation Scheme.

Coffee and Chatter is also the perfect opportunity to share what’s happening at your museum, exchange ideas with colleagues across the region and hear about the latest sector guidance and news.

10.30am-11.30am

Zoom details:

https://zoom.us/j/99254865285?pwd=R2xiUlUzOFdWMGJFQXpyL0E4cHpNQT09

Meeting ID: 992 5486 5285
Password: 579046

Coffee and Chatter will be auto-captioned.

Coffee and Chatter

Grab your morning cuppa…

Join the WMMD team as we introduce SumnerMcIntyre, our Collections Advisors for 2023/24.

Ann Sumner and Beth McIntyre will facilitate and deliver our collections workshops and will be your first point of contact for  your collections care and collections management queries. Ann and Beth will be asking those attending about the workshops you’d like to have and how you would like them delivered. Come along to have your say!

It’s also the perfect opportunity to share what’s happening at your museum, exchange ideas with colleagues across the region and hear about the latest sector guidance and news.

10.30am-11.30am

Zoom details:

https://zoom.us/j/99254865285?pwd=R2xiUlUzOFdWMGJFQXpyL0E4cHpNQT09

Meeting ID: 992 5486 5285
Password: 579046

Coffee and Chatter will be auto-captioned.

Carbon Literacy for Industrial Heritage Museums

Reducing your energy usage means reducing your energy bills, benefitting both your budget and the planet.

The course will use the Carbon Literacy for Museums Toolkit developed by Museum Development and the Carbon Literacy Trust, with tailored case studies from Industrial Heritage sites across England and with specialist support from Mike Nevell, Industrial Heritage Support Officer for England and Ian Bapty, Museum Development Manager, North East.

What is a Carbon Literacy course? Becoming Carbon Literate will give you an understanding of what climate change is, the scale of its effects, and how museums fit into the global, national and local picture to address climate change. You become Carbon Literate by making an individual pledge, and an organisational pledge to take back to your museum, of what you can do, and is in your power to achieve, to make a significant difference to your carbon impact.

Who can attend? Anyone – we welcome all trustees, managers, volunteers and paid staff from museums across England who want to understand the part they can play in tackling the climate emergency. The course will be particularly beneficial to those involved in Industrial Heritage sites, however staff and volunteers from other types of museums are welcome too.

What’s involved? The course is made up of four modules – the first module is pre-recorded and there are three Zoom sessions:

Attendees will be certified as Carbon Literate once they’ve successfully completed the course. Therefore, it is essential you are able to attend all three Zoom sessions.

Maximum two attendees per organisation. Priority will be given to delegates from non-NPO and non-National museums in the East Midlands and West Midlands which are Accredited or officially Working Towards Accreditation.

Accessibility
This event will be auto captioned through Zoom. If you would benefit from other forms of access support, including live captioning, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require. 

All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.

If the booking button isn’t showing these training sessions are fully booked. Please email wmmd@ironbridge.org.uk to join the waiting list.