MDUK Volunteer Management Development Training (session 2)
West Midlands Museum Development is pleased to announce a series of three upcoming Volunteer Management Development training events.
This national online Museum Development series of webinars will help to develop knowledge and skills in volunteer management, volunteer recruitment and volunteer strategy development.
Please note: By completing the booking form you are signing up to attend all three events.
Sessions (all 9.30am-1pm):
Thursday 18 November 2021 – Volunteer Recruitment
Thursday 13 January 2022 – Volunteer Management and Retention
Thursday 17 February 2022 – Volunteer Strategy Development
What will participants gain?
As a result of attending this webinar series, participants will become equipped or underpin skills and knowledge. including and not limited to:
- designing attractive and diverse volunteer roles whilst considering different approaches to recruitment
- planning for volunteer recruitment, measuring success, monitoring and evaluation
- reflective practice that leads to sustainable volunteer retention, development and meaningful experiences
- volunteer strategy development that is linked to organisational values, vision and goals
All training will be delivered using a webinar format via Zoom; training will be co-facilitated by two trainers in order to bring their combined experience and to also increase the level of engagement from participants through greater variety in voice and presentation style.
Who should attend?
This session is aimed at all Accredited museums and those working towards Accreditation in the North West, North East, East Midlands and West Midlands of England and Wales. These webinars are most suitable to groups and organisations that are:
- reviewing their volunteering strategy
- open to learning and exploring changes to involving volunteers
- keen to learn more about and embed inclusive practice into their work on involving volunteers
If you are based in another region, we kindly ask you to book through your local Museum Development provider which you can find the details for here.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
If you are unable to attend any of the sessions please let us know in advance by emailing wmmd@ironbridge.org.uk
If the event becomes oversubscribed we will prioritise bookings from organisations who can send a representative to all three sessions.
Session leaders:
This webinar series is being hosted by volunteering consultants and specialists Laura Hamilton and Carol Carbine, who both bring more than 40 years of volunteer management experience in the VCSE sector.
Laura has a strong understanding of volunteer management within small and medium-sized organisations and of working with staff to build volunteer management confidence and capacity in these contexts; and runs a successful consultancy (Laura Hamilton Consulting), with a specialist focus on volunteer engagement and management and training and mentoring for volunteer managers.
Carol specialises in training/ facilitation and problem-solving/ conflict resolution, working within the overseas aid, animal welfare, disability and heritage sectors; and is a qualified NLP Practitioner. Carol offers bespoke training and facilitation through her own consultancy (Carol Carbine Consulting).
MDUK Volunteer Management Development Training
West Midlands Museum Development is pleased to announce a series of three upcoming Volunteer Management Development training events.
This national online Museum Development series of webinars will help to develop knowledge and skills in volunteer management, volunteer recruitment and volunteer strategy development.
Please note: By completing the booking form you are signing up to attend all three events.
Sessions (all 9.30am-1pm):
Thursday 18 November 2021 – Volunteer Recruitment
Thursday 13 January 2022 – Volunteer Management and Retention
Thursday 17 February 2022 – Volunteer Strategy Development
What will participants gain?
As a result of attending this webinar series, participants will become equipped or underpin skills and knowledge. including and not limited to:
- designing attractive and diverse volunteer roles whilst considering different approaches to recruitment
- planning for volunteer recruitment, measuring success, monitoring and evaluation
- reflective practice that leads to sustainable volunteer retention, development and meaningful experiences
- volunteer strategy development that is linked to organisational values, vision and goals
All training will be delivered using a webinar format via Zoom; training will be co-facilitated by two trainers in order to bring their combined experience and to also increase the level of engagement from participants through greater variety in voice and presentation style.
Who should attend?
This session is aimed at all Accredited museums and those working towards Accreditation in the North West, North East, East Midlands and West Midlands of England and Wales. These webinars are most suitable to groups and organisations that are:
- reviewing their volunteering strategy
- open to learning and exploring changes to involving volunteers
- keen to learn more about and embed inclusive practice into their work on involving volunteers
If you are based in another region, we kindly ask you to book through your local Museum Development provider which you can find the details for here.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
If you are unable to attend any of the sessions please let us know in advance by emailing wmmd@ironbridge.org.uk
If the event becomes oversubscribed we will prioritise bookings from organisations who can send a representative to all three sessions.
Session leaders:
This webinar series is being hosted by volunteering consultants and specialists Laura Hamilton and Carol Carbine, who both bring more than 40 years of volunteer management experience in the VCSE sector.
Laura has a strong understanding of volunteer management within small and medium-sized organisations and of working with staff to build volunteer management confidence and capacity in these contexts; and runs a successful consultancy (Laura Hamilton Consulting), with a specialist focus on volunteer engagement and management and training and mentoring for volunteer managers.
Carol specialises in training/ facilitation and problem-solving/ conflict resolution, working within the overseas aid, animal welfare, disability and heritage sectors; and is a qualified NLP Practitioner. Carol offers bespoke training and facilitation through her own consultancy (Carol Carbine Consulting).
If the booking button isn’t visible this series of events is fully booked. Please email wmmd@ironbridge.org.uk if you want to join the waiting list.
Heritage Volunteering Group West Midlands
Heritage Volunteering Group (HVG) West Midlands is a regional networking group covering Birmingham, Black Country, Herefordshire, Shropshire, Staffordshire, Telford and Wrekin, Warwickshire and Worcestershire. The group is for anyone who works with volunteers in the heritage sector in the West Midlands.
HVG West Midlands meet quarterly to problem solve together, share best practice and learn from each other. To attend the next Zoom event or stay in the loop with future meetings please email Becky Benson.
This regional networking group is part of the national Heritage Volunteering Group (HVG) who’s mission is to help you unlock the power of volunteering through collaboration and sharing best practice. You can find out more about HVG on the website http://www.heritagevolunteeringgroup.org.uk.
Lunchtime Learning – Retaining Volunteers
The last of three bite-sized sessions from Roots HR. In this webinar Roots HR will outline essential knowledge for anyone managing volunteers in 2021. The presentation will be followed by a short Q&A.
After the session you will:
- Have an awareness of the psychological contract and how that applies to volunteers
- Understanding what may motivate and engage volunteers at your museum
- Practical steps you could take to engage volunteers
- Better understand considerations of retention and of volunteers returning to the museum following the Covid-19 pandemic
This training is suitable for those who may be new to managing volunteers, or experienced delegates hoping to refresh their knowledge. Delegates may book any or all of the sessions.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The session will be live captioned by MyClearText, through StageText.
All participants will receive an email containing a Zoom link to the training prior to the event. If you have not received an email by the day of the webinar please contact us. Don’t worry; you don’t need a Zoom account, simply follow the link provided and enter the password.
If the booking button isn’t visible the webinar is fully booked. If you want to join the waiting list email wmmd@ironbridge.org.uk
Lunchtime Learning – Retaining Volunteers
17 February, 1pm-1.45pm, online
Lunchtime Learning – Managing Volunteers
The first of three bite-sized sessions from Roots HR. In this webinar Roots HR will outline essential knowledge for anyone managing volunteers in 2021. The presentation will be followed by a short Q&A.
After this session you will:
- Have an awareness of the legal framework of engaging and managing volunteers
- Understand the museum’s responsibility and obligations in terms of contracting, health & safety, payment and expenses
- Have an awareness of how to manage museum and volunteer expectations
- Better understand additional factors to consider in the time of Covid-19
This training is suitable for those who may be new to managing volunteers, or experienced delegates hoping to refresh their knowledge. Delegates may book any or all of the sessions.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The session will be live captioned by MyClearText, through StageText.
All participants will receive an email containing a Zoom link to the training prior to the event. If you have not received an email by the day of the webinar please contact us. Don’t worry; you don’t need a Zoom account, simply follow the link provided and enter the password.
If the booking button isn’t visible the webinar is fully booked. If you want to join the waiting list email wmmd@ironbridge.org.uk
Lunchtime Learning – Managing Volunteers
3 February, 1pm-1.45pm
Lunchtime Learning – Recruiting Volunteers
The second of three bite-sized sessions from Roots HR. In this webinar Roots HR will outline key knowledge for anyone planning to recruit volunteers in 2021. Each session will be a presentation followed by a short Q&A.
After the session you will:
- Have an awareness of the legal framework of recruiting volunteers
- Understand different ways to attract volunteers to your museum
- Have an awareness of the practical steps you could take to select the best volunteers for your museum
- Better understand recruiting and selecting volunteers in the time of Covid-19
This training is suitable for those who may be new to managing volunteers, or experienced delegates hoping to refresh their knowledge. Delegates may book any or all of the sessions.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The session will be live captioned by MyClearText, through StageText.
All participants will receive an email containing a Zoom link to the training prior to the event. If you have not received an email by the day of the webinar please contact us. Don’t worry; you don’t need a Zoom account, simply follow the link provided and enter the password.
If the booking button isn’t visible the webinar is fully booked. If you want to join the waiting list email wmmd@ironbridge.org.uk
Lunchtime Learning – Recruiting Volunteers
10 February, 1pm-1.45pm online
Supporting the Wellbeing of your Workforce during Periods of Uncertainty and Change
Roots HR CIC will lead a session exploring how you can support the wellbeing of your staff and volunteers over the coming months.
The session will discuss;
- Wellbeing
- What do we mean by wellbeing and why is it important
- What impact has the pandemic had on our state of wellbeing
- The “new normal” and wellbeing
- Factors which may currently be affecting our state of wellbeing e.g. fear of return to the workplace, health concerns, workplace change, possible redundancies
- How to support your workforce at this time, practical guidance, tips and signposting to additional resources
- A short Q&A
Participants will also have the opportunity to seek advice on specific questions or concerns by booking an individual appointment with Roots HR CIC for a later date. For more details please contact us.
This webinar will be live subtitled and is limited to a maximum two delegates per organisation.
Delegates will be sent the link to the webinar at least 1 hour before the event.
5 August – Supporting the Wellbeing of your Workforce during Periods of Uncertainty and Change
10.30am-12noon, Webinar
Conference 2020 Postponed!
Event Postponed
Updated Friday 13 March
We have been following official government advice surrounding COVID-19 but with a rapidly evolving situation we have taken the decision to postpone the onsite event. Although this is disappointing we hope you’ll agree it is the right thing to do to safeguard you and others.
We will look to reschedule the event in the future or alternatively make the plenaries available online for you to share watching them with colleagues.
If you have any questions please get in touch.
Email: wmmd@ironbridge.org.uk
Tel: 01952 435 900
Volunteers: ‘Exceeding Visitor Expectations’
This one day training course is aimed at volunteers undertaking visitor-facing roles in West Midlands museums who want to increase confidence and skills, in order to deliver excellent customer service.
All participants will have the opportunity to gain a City and Guilds Level 2 Award through taking a multiple choice assessment paper at the end of the training day.
Exceeding Visitor Expectations will help participants to:
- identify what your attraction and the area where you work has to offer
- understand who your visitors are and what they need and expect
- meet, manage and, whenever possible, exceed visitor expectations
- welcome visitors from all sections of the community and provide an accessible service
- communicate successfully with visitors
- use product/destination knowledge to provide information and advice in an inspiring way
- deal effectively with challenging situations
- act as an ambassador for your attraction and local area
Tourism South East will combine the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes to deliver ‘Exceeding Visitor Expectations’.
Lunch and refreshments will be provided.
Priority will be given to volunteers from non-NPO West Midlands museums which are Accredited or officially Working Towards Accreditation. Maximum of two delegates per museum.
Click on the button below to book your place, if there is no button this event is fully booked. If you wish to be added to the waiting list please email wmmd@ironbridge.org.uk with the name of the event.
29 January 2020 – Volunteers: ‘Exceeding Visitor Expectations’
9.15am-5pm, The Cut Conference Centre, Shropshire Wildlife Trust, Shrewsbury SY2 6AH
Good Practice in Volunteer Management
NCVO will deliver a one day training course, exploring the key principles of volunteer management and good practice. This event is suitable for anyone who manages volunteers, either as an introduction or refresher training.
By the end of the day you will:
- be able to demonstrate the key principles of good practice in managing, supporting and motivating volunteers
- understand the key skills and competencies required to manage volunteers
- be clear about the legal status of volunteers
- have identified specific ways to motivate and reward volunteers in your organisation
- have explored how to deal with difficult situations
- know where to find practical support with volunteer management
Priority will be given to delegates from non-NPO West Midlands museums which are Accredited or officially Working Towards Accreditation. Maximum of two delegates per museum.
Click on the button below to book your place, if there is no button this event is fully booked. If you wish to be added to the waiting list please email wmmd@ironbridge.org.uk with the name of the event.
4 February 2020 – Good Practice in Volunteer Management
10am-4.30pm, The Hub, Stafford ST16 2LZ
