Do you find that what you say is sometimes misinterpreted by others, or people don’t do what you’ve asked them to?
Maybe you shy away from giving difficult feedback or having conversations that might provoke a negative response?
Perhaps you sometimes wonder why you bothered having the conversation in the first place?
This full day, in person interactive workshop is designed to help managers to develop their communication skills to feel more confident at handling difficult conversations effectively to achieve positive outcomes.
At the end of the workshop you will be able to:
- Use a variety of approaches to help you deliver difficult messages to people with a focus on a win-win outcome
- Recognise how to prevent difficult conversations from escalating
- Explain the skills and behaviours required to manage emotional conversations
- Demonstrate increased self-awareness and use this knowledge to build positive working relationships
This workshop is delivered by ted Learning in partnership with Museum Development East Midlands and West Midlands Museum Development.
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the East and West Midlands which are Accredited or officially Working Towards Accreditation. Museums based in East Midlands can book their place here
Lunch and refreshments will be provided. Please let us know any allergies or dietary requirements on the booking form when you book your place.
The workshop will be held in the Grand Jury Room at the National Justice Museum. You can download their access statement here and details of their corporate hire access can be found on pages 19-20.
If you would benefit from access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
Brave Conversations: For Museum Managers
Tuesday 18 July, 10am-4pm
National Justice Museum, Nottingham NG1 1HN
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