Ensuring interactions are friendly between front facing museum roles and families has never been more important.
About this training
In this virtual training for front facing museum staff and volunteers, we will:
- learn why family visitors are an important part of your visitor profile
- gain an understanding of the key concerns families have about visiting museums post-lockdown
- together come up with ways to tackle common scenarios involving family visitors and Covid-19 restrictions
The session will be delivered with consultant Sarah Shaw, former National Family Interpretation Manager for English Heritage. In this role she implemented a family friendly training and development programme for all front facing staff and volunteers across the organisation.
Take a look at the schedule.
Who should attend?
This session is suitable for those working in front facing roles and interacting with families on a regular basis in your museum.
Places are limited to a maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The webinar will be live captioned.
All participants will receive an email containing a Zoom link to the training prior to the event. If you have not received an email please contact us. You don’t need a Zoom account, simply follow the link provided and enter the password.
5 May – Family Friendly Reopening
10.30am-12noon, Zoom
If you cannot see the booking link the session is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
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