A Welcome to Excellence session on how to offer exceptional and inclusive customer service.
The session is aimed at staff and volunteers and will look at:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Pre-course activity will be sent to delegates in advance.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. Places are limited, no more than two delegates per museum.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email one hour before the event please contact us.
If you can’t see the booking button this event is fully booked. Please email email@example.com to go on the waiting list.
Thursday 9 June, 10am-12noon