The Welcome to Excellence session, delivered by Tourism South East provides training on how to offer exceptional and inclusive customer service. This short online course is suitable for staff and volunteers engaging with visitors.
The session will explore:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Tourism South East will deliver the session via Zoom using a range of exercises and interactive features, including Breakout Rooms and Polls. Participants are encouraged to ask questions and actively participate in discussion. If you have any concerns about accessibility or usability for these features please contact wmmd@ironbridge.org.uk
Maximum two delegates per organisation. Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation. This event is being delivered in partnership with Museum Development East Midlands. Museums based in East Midlands can book their place here
This online event will be auto-captioned by Zoom. If you would benefit from live captioning or any other form of access support, please answer ‘yes’ to the access requirements question on the booking form and email the WMMD team as early as possible stating the support you require.
All participants will receive an email containing a Zoom link to the training prior to the event. The email will be sent to the email address used for booking. If you have not received an email the day before the event please contact us.
If you can’t see the booking button this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
Welcoming Everyone
Thursday 28 September, 10am-12noon
Zoom
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