A Welcome to Excellence session on how to offer exceptional and inclusive customer service.
The session is aimed at staff and volunteers and will look at:
- The benefits of an accessible service
- Visible and hidden disabilities
- A positive, welcoming approach
- Tailoring service to be accessible to all
Pre-course activity will be sent to delegates in advance.
Priority will be given to delegates from non-NPO and non-National museums in the West Midlands which are Accredited or officially Working Towards Accreditation.
The webinar will be live captioned through StageText and MyClearText.
All participants will receive an email containing a Zoom link prior to the event. The email will be sent to the email address used for booking. If you have not received an email by the day before the event please contact us.
Wednesday 12 May, 10am-12noon
Online
If the booking button isn’t visible this event is fully booked. To join the waiting list please email wmmd@ironbridge.org.uk
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