Opportunities /

Front of House Volunteer, Museum of Cannock Chase

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Role Purpose: 

  • To provide a warm and friendly welcome to visitors, answer questions, engage with and supervise visitors in the galleries and help maintain museum security during opening hours
  • To provide support to Front of House and other staff, and assist with events, activities, administration and/or the Museum’s Education service

Reporting to: Visitor Services Officer

Key Duties: 

  • Welcoming visitors to the Museum and responding to queries in a helpful manner
  • Inhabiting the Museum galleries to facilitate access for visitors to areas which would otherwise be closed
  • Supporting and encouraging visitors to engage appropriately with Museum artefacts
  • Supervising visitors with regard to health and safety and maintaining Museum procedures
  • Assisting with the evacuation of visitors in an emergency
  • Helping to ensure the overall tidiness of the galleries, Reception area and Coffee Shop

Other duties, dependant on your experience and volunteering preferences, might include:

  • Supporting Front of House staff at Reception and in the Coffee Shop
  • Supporting the Museum’s Education service through assisting with formal or informal learning activities
  • Supporting events and activities
  • Assisting with office administration (i.e. logging timesheets or visitor feedback)
  • Carrying out simple maintenance/gardening tasks

Skills and experience required: 

  • Polite, friendly and helpful manner; enjoy meeting people
  • Good observation and conversation skills and have an eye for detail
  • An interest in local history is desirable but no specific knowledge is expected
  • Punctuality, reliability and good interpersonal skill
  • You will be volunteering under the guidance of the Visitor Services Officer, but much of the time you will be working unsupervised
  • This role may involve computer work

Time commitment: Variable, to be discussed with Visitor Services Officer. Typically a weekly commitment of a half to a full day would be desirable

Training and support: 

  • The following training will be provided:
  • Introductory chat about the role and the Museum
  • General induction to the Museum
  • Training in role-specific tasks (i.e. object handling, Reception processes; Coffee Shop processes)
  • Training on the Museum’s IT systems if appropriate

Benefits of volunteering:

  • Meet new people and develop your skills and experience
  • Gain experience in a museum environment
  • Volunteer within a friendly team
  • Enhance your knowledge of local history and the Museum collections

Recruitment Process: Application form and informal chat, followed by an induction.  References may be requested depending on role.

Contact them: Email, call 01543 877666 or collect a Volunteer Application Form from the Museum during open hours.

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