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Pop Up Museum/Paint Your Own Pottery Volunteer Assistant, Museum of Royal Worcester

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The Museum of Royal Worcester is an independent museum and charitable trust that cares for and connects people with the largest collection of Worcester porcelain in the world, together with our unique factory and design archive, in the place where it was made. They aim to inspire, surprise and delight people across the world with Worcester’s porcelain heritage, sharing this with future generations from the heart of Worcester.

The Museum is located in historic premises in Severn Street adjacent to the regenerated Royal Porcelain Works complex and minutes from the centre of Worcester and cathedral. They are on walking and cycle routes, and can be accessed by public transport.

The Pop-up Museum is a brightly coloured beautifully designed gazebo, which allows the museum to take creative heritage engagement activities out into local communities, such as shopping centres, schools, festivals, community centres and care homes. Museum of Royal Worcester also have a new ceramic studio for Paint-Your-Own-Pottery activities. They are a small friendly team of staff supported by around 25 volunteers who provide a warm welcome to a wide range of visitors, supporting group visits and experiences, admin and marketing support, behind the scenes research and delivery of their programme of events and creative workshops.

Role Purpose:

To support staff with creative heritage outreach and engagement activities via our new Pop-Up Museum, and Paint-Your-Own-Pottery(PYOP) hands-on activity. Assisting with the preparation and delivery of creative activities for families, adults and groups. Acting as an ambassador for the Museum, welcoming and engaging audiences with activities and our handling collection. Assisting with monitoring visitor numbers and surveys and providing administrative and practical support tasks. At times the role will support these activities off-site as part of Museum outreach and promotion, especially with the Pop-up Museum; PYOP is mainly delivered on-site in the Museum’s Ceramic Studio. This is a flexible role in terms of what you would like to take on and there is a flexible time commitment.

Main duties and responsibilities

With the support of Museum staff:

  • Greet and welcome visitors and public to the Pop Up Museum and PYOP events and activities, inviting and enabling them to take part, orienting them to activities, and facilities
  • Support the preparation, set up and take down of events and activities – setting up and tidying away of pop-up gazebo, chairs, tables and other creative equipment
  • Assist the set-up, running and tidying away of PYOP sessions, including restocking shelves and equipment, washing brushes and palettes, etc; under supervision glazing items, packing kiln, packing fired items for postage, etc
  • Assist with preparation of materials and delivery of hands-on outreach creative activities for families, adults and educational/social/community groups
  • Be an advocate for the Museum at on and off-site events, telling people more about its history, collections and visitor offer
  • Take payment using a mobile payment device for PYOP, refreshments, activities, retail items offered via the Pop-Up Museum
  • Support with preparation and serving light refreshments to PYOP customers in the Ceramic Studio
  • Accurately record numbers at events and engaged in activities, including PYOP customer data for order collection/postage


Useful skills and experience:

  • Experience of volunteering or working with people and providing customer service
  • Experience of supporting events or group activities
  • Interest in/experience of art and craft activities, art and/or ceramic techniques
  • Administrative or data entry experience


Personal qualities: This role would suit a friendly and approachable individual who enjoys meeting new people and trying new things. You will have good communication skills and enjoy working as part of a team. You will meet with a member of staff from the Museum to discuss elements of the role agreeing the aspects most suited to you. Enthusiasm for creative artistic and craft activities would support the delivery of this role.

Location: This role is based both at the Museum of Royal Worcester and, by prior arrangement, off-site as an ambassador at other locations and events

Commitment: This role is very flexible from a few hours occasionally to more frequent volunteering. Group visits are busier March to October but do take place across the year.

Term: It is an ongoing role

Reporting to: You will be managed by the Museum Director Sophie Heath with day-to-day supervision from Community Outreach and Engagement Officer.

Why Volunteer?

You will gain experience in working with the public and enabling a wide range of events and activities. There will be the opportunity to learn new skills. You will become part of a small, friendly team who are passionate about Worcester porcelain and engaging our visitors. There will be scope to learn and develop knowledge about areas of the collection or Museum’s work that you are interested in.

Training and Development: a full site induction will be provided and information to learn about the Museum and collections. Events and activities support training will be by guidance and shadowing of the staff team. Specific training on PYOP, Pop-Up creative and artistic activities, audience data gathering and working off-site etc will be provided as required, sometimes in-house and sometimes through external training providers.

If you are interested in this volunteer role or have any further questions about volunteering with us please get in touch:

Phone – 01905 21247

Email –

> Apply Now
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