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Visitor Reception Volunteer, Winterbourne House and Garden

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Winterbourne House is a unique heritage attraction – set within seven acres of beautiful botanic gardens. Only minutes from Birmingham city centre, Winterbourne is a hidden gem – home to beautiful antiques and over 6,000 plant species from around the world. Wander along the woodland walk, stroll through the hazelnut tunnel, cross the 1930’s Japanese Bridge or simply soak up the tranquillity of this perfectly English Edwardian home.

Role summary

As a Welcome Volunteer you will be based at Visitor Reception, ensuring that all visitors get the warm greeting that sets them up for a fantastic time at Winterbourne House. Your great face to face communication skills will help ensure that Winterbourne maintains its excellent reputation for providing exceptional customer service.

What’s involved?

After an induction and hands on training you will

  • Provide a warm welcome and be the first point of interaction to visitors
  • Answer visitor queries in a helpful and approachable manner
  • Conduct surveys to help the museum better understand its visitors
  • Sell tickets, Membership and the popular Guidebook

This role will suit you if you are any of the below…

  • Outgoing and friendly
  • Confident in approaching people
  • Organised and have a great eye for detail
  • Keen to help each customer feel special
  • Computer literate and comfortable with technology

By getting involved you could…

  • Make a positive impact on the visitor experience at Winterbourne by using your customer service skills
  • Help us to understand our visitors better to inform our future plans and visitor offer
  • Develop your skills and gain experience in a customer facing role
  • Join an enthusiastic and varied team, and make new friends
> Apply Now
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