Volunteer Organiser, Leominster Museum

PURPOSE OF VOLUNTEER ROLE

To make visitors and volunteers feel welcome and comfortable in Leominster Museum
To co-ordinate and support the Museum’s desk volunteers
To provide inspiration to the team

MAIN ACTIVITIES/TASKS

Recruit new desk volunteers as needed
With the input of trustees if necessary, assess new volunteers to find out their skills, experience & needs, and match them to the Museum’s needs
Arrange (and update) rota for desk volunteers and ensure smooth operation of cover arrangements for any absences
Carry out induction, and periodic refresher training, of desk volunteers
Arrange regular cleaning
Attend Museum trustees’ meetings to ensure good communication between desk volunteers and the trustees.
Assist Museum trustees as needed with review and updating of volunteering policy and volunteering agreement
Review and update reception handbook at least once a year and ensure stocks of forms are replenished when needed

SKILLS/INTERESTS NEEDED

Readiness to gain experience by taking their own shift on the Museum reception desk
Good communication/listening skills
Good basic computer skills
An enthusiastic manner
Ability to work in a team, and to recognise and refer onwards any issues of wider importance
Proven ability to make responsible, well organised and recorded decision making
Management experience, if possible
Willingness to learn

TRAINING OFFERED

Training will be offered informally in house by past volunteer organisers and Museum trustees. External training may also be available.

TIME COMMITMENT

2-3 hours per week on average during the Museum’s opening season, over and above any time spent on the reception desk.

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